Privacy Policy
Effective Date: January 1, 2025 | Last Updated: 14 May 2026
At Zixmart, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
1. Information We Collect
We collect information you provide directly, including:
- Account Information: Name, email address, phone number, and password when you register.
- Profile Information: Avatar, delivery addresses, and preferences.
- Transaction Data: Order history, payment methods, and wallet transactions.
- Communications: Support tickets, messages, and reviews you submit.
2. How We Use Your Information
- To process orders, payments, and deliver products
- To manage your account and wallet balance
- To send order notifications, refund alerts, and wallet updates
- To improve our platform and personalize your experience
- To enforce our terms and prevent fraud
3. Wallet & Financial Data
Your wallet balance and all transaction records are stored securely in encrypted databases. We do not share your financial data with third parties except for payment processing. Wallet balance cannot be withdrawn — it can only be used for purchases on Zixmart.
4. Information Sharing
We do not sell your personal information. We share data only with:
- Sellers, to fulfill your orders (name, address, phone)
- Payment processors (Razorpay) for secure transactions
- Logistics partners for delivery coordination
- Law enforcement when required by law
5. Data Security
We implement industry-standard security measures including SSL encryption, bcrypt password hashing, CSRF protection, and prepared database statements to protect your data.
6. Cookies
We use cookies to maintain your session and improve site functionality. You can disable cookies in your browser, but some features may not work properly.
7. Your Rights
You have the right to access, correct, or delete your personal information. Contact us at support@sectrox.in for any data-related requests.
8. Contact Us
If you have questions about this Privacy Policy, please contact us at support@sectrox.in.